Terms of Service

Effective date: September 1, 2025. These terms cover our printing services (DTF, Sublimation, UV DTF) and related shop policies. We may update these terms periodically; any updates will apply to future orders.

Scope: You confirm that you have the right to use any submitted artwork and agree that production can begin after approval and payment, as per your quote or order.

Effective Date: September 1, 2025

What it is

Direct-to-Film printing (“DTF”) is a process where your design is printed in full color with a white underbase onto a specialized transfer film. That transfer is then heat-applied to garments or other compatible substrates.

Artwork & Files

• Provide high-resolution artwork whenever possible (minimum 300 DPI). Accepted formats include PNG, JPG, PDF, or AI.
  
• For optimal results, PNGs with transparent backgrounds are recommended when white underbase placement is important.
  
• All artwork is converted to TIFF format in our production workflow to correctly handle underbase (white ink) and color layering.
  
• Files submitted with low resolution, compression artifacts, or embedded backgrounds may produce less than optimal results. Epic Marks is not responsible for quality loss caused by poor source files.
  

Color & Print Variance

• We strive for accurate and vibrant color reproduction, but exact color matches are not guaranteed.
  
• Variances may occur due to monitor calibration, substrate material, ink absorption, and curing processes.
  
• Pantone® or specific brand color requests should be flagged during ordering, but cannot be guaranteed without prior proofing.
  

Gang Sheets

• All DTF orders are supplied as full gang sheets delivered uncut.
  
• Customers are responsible for trimming, weeding, and organizing individual designs as needed for pressing.
  
• Requests for cutting, trimming, or kitting are not included and will not be performed by Epic Marks.
  

Application & Usage

• DTF transfers must be applied using a heat press capable of consistent temperature, pressure, and dwell time.
  
• Instructions provided with your order must be followed carefully to ensure proper adhesion and durability.
  
• We do not recommend household irons or non-regulated presses.
  
• Detailed pressing instructions and troubleshooting can be found at our Help Center.
  

Claims & Defects

• Report any suspected print defects within 5 business days of receiving your order, including clear photographs of the gang sheet and pressed result.
  
• Valid defects include misprints, missing color channels, or film/ink delamination originating from production.
  

Claims will not be honored for:

• Incorrect press settings (temperature/pressure/time)
• Use on unsuitable fabrics or substrates
• Improper storage of transfers (heat, humidity, exposure)
• Normal wear, washing, or misuse of finished goods
  

Limitations & Disclaimers

DTF transfers are not suitable for all fabrics. We do not guarantee results on:

• Untreated nylon, waterproofed materials, or heavily textured fabrics
• Items with special coatings, finishes, or surfaces that resist heat bonding

Finished goods decorated with DTF transfers must be washed per care instructions; fading or cracking from improper laundering is not considered a defect.

Epic Marks is not liable for losses arising from misuse of transfers or application on unsuitable substrates.

Effective Date: September 1, 2025

What it is

UV Direct-to-Film (“UV DTF”) uses UV-cured inks printed onto a transfer film with an adhesive backing. These transfers are designed for smooth, hard, non-porous surfaces such as glass, stainless steel, acrylic, coated plastics, and similar substrates. The ink is cured with ultraviolet light, creating a vibrant, durable, and slightly raised graphic with a glossy finish.

Artwork & Files

• Provide high-resolution files (PNG, PDF, or AI) at 300 DPI or higher.
  
• Transparent backgrounds are recommended for decals intended to contour around shapes.
  
• Files are processed and flattened for UV curing — special effects (glow, blend modes, etc.) may not carry over as expected.
  
• Artwork quality directly affects transfer results; Epic Marks is not responsible for poor output from low-quality or unsuitable files.
  

Color & Print Variance

• UV DTF creates sharp, vibrant colors with a glossy raised effect.
  
• Slight color shifts may occur compared to digital proofs due to curing, adhesive film, or substrate color.
  
• Metallic, neon, or specialty inks are not supported.
  

Gang Sheets

• All UV DTF orders are delivered as uncut gang sheets.
  
• We do not offer individual decal die-cutting, trimming, or kitting services.
  
• Customers are responsible for cutting and preparing individual decals from the gang sheet before application.
  

Application & Usage

• UV DTF decals must be applied to clean, dry, smooth, and non-porous surfaces.
  
• Thoroughly clean with isopropyl alcohol or appropriate cleaners to remove dust, grease, or residue.
  
• Apply using firm, even pressure (squeegee recommended) to avoid bubbles or lifting.
  
• These decals are designed for permanent adhesion; repositioning after application is not possible.
  
• Hand-wash is recommended for drinkware or high-use items — dishwashers, abrasive scrubbers, or harsh chemicals may reduce durability.
  
• Step-by-step instructions and troubleshooting are available at our Help Center.
  

Claims & Defects

• Claims must be submitted within 5 business days of delivery with clear photos.
  
• Valid claims include print delamination, adhesion failure from production defects, or incorrect/missing items.
  
• Claims are not covered for:
  
  Improper surface prep (dust, oil, textured or porous substrates)
  
  Incorrect application pressure or technique
  
  Long-term wear and tear, chemical exposure, or environmental damage
  
  Customer cutting/trimming errors
  
  

Limitations & Disclaimers

• UV DTF transfers are intended for smooth, non-porous surfaces only. They are not recommended for:
  
  Fabrics, flexible substrates, or porous materials
  
  Surfaces with coatings that repel adhesives
  
  Outdoor exposure beyond normal conditions (decals may weather over time)

• Transfers may not adhere properly to silicone, rubberized coatings, or heavily textured items.
  
• Epic Marks is not responsible for adhesion failure due to improper prep, application, or use on incompatible materials.

Effective Date: September 1, 2025

What Is It

Sublimation is a process where special inks are printed onto transfer paper and then heat-pressed into polyester fabrics or polymer-coated hard goods. Under heat and pressure, the ink converts to gas and bonds with the substrate’s coating, creating a permanent, full-color design that won’t peel or crack.

Artwork & Files

• High-resolution files (PNG, JPG, PDF, AI, or PSD) at 300 DPI are strongly recommended.
  
• Full-bleed artwork should include at least 1/8" of bleed to ensure edge-to-edge coverage.
  
• Vector files (AI, SVG, PDF) provide the cleanest results, especially for text and logos.
  
• Low-resolution, screenshot, or web images may produce blurry or pixelated results and are not covered by defect claims.
  

Color & Print Variance

• Colors may appear lighter or slightly different after pressing compared to on-screen previews or unpressed transfer sheets.
  
• Variance may occur due to substrate coatings, press temperature/pressure, or fabric blend.
  
• Exact color matching (Pantone® or brand-specific hues) cannot be guaranteed without prior proofing.
  

Materials & Substrates

• Sublimation requires polyester fabrics (minimum 65% polyester blend recommended) or polymer-coated blanks (such as mugs, tumblers, keychains, and plaques).
  
• White or very light-colored substrates yield the most accurate colors. Sublimation does not print white ink, so any “white” in the design will appear as the blank substrate.
  
• Dark, cotton, or uncoated materials are not compatible with sublimation.
  

Application & Usage

• Pressing requires consistent heat, pressure, and dwell time per product. Times and temps vary by substrate (e.g., fabric vs. coated mugs).
  
• Detailed pressing instructions and troubleshooting guides are available at our Help Center.
  
• Finished products should be hand-washed when possible; dishwashers or abrasive scrubbers may cause fading on certain coated blanks.
  
• For apparel, normal laundering is acceptable; avoid harsh detergents or bleach.
  

Claims & Defects

• Claims must be reported within 5 business days of delivery, with photos showing the product and transfer.
  
• Covered defects include: misprints, ghosting/offset caused during our press process, or production errors with supplied blanks.
  
• Claims will not be honored for:
  
  Customer-supplied blanks that fail due to poor or inconsistent coatings
  
  Variations caused by heat press settings outside recommended ranges
  
  Normal fading or wear from laundering or use
  

Limitations & Disclaimers

• Sublimation is not suitable for:
  
  100% cotton fabrics
  
  Dark or heavily tinted substrates
  
  Uncoated blanks (wood, glass, metal without polymer layer, etc.)

• We cannot guarantee durability or longevity for customer-supplied blanks with unknown or unverified coatings.
  
• Epic Marks is not responsible for damage resulting from improper press settings, incompatible substrates, or normal wear and tear.

Effective Date: September 14, 2024

Artwork Handling & Conversion

• All submitted artwork is processed through Photoshop for production setup.
  
• Files are converted to TIFF format to correctly handle white ink underbases, transparency, and color layering.
  
• Flattened or low-resolution files limit editability and may result in reduced print quality.
  

Proofs & Approvals

• Proofs (when provided) show approximate sizing, placement, and general color. Exact color matching cannot be guaranteed.
  
• Customer approval of proofs confirms responsibility for spelling, design layout, and sizing.
  
• Once approved, files are queued for production and cannot be altered without creating a new order.
  

Known Canva Limitations

While Canva is a convenient tool, certain features do not translate reliably into production-ready files. Common issues include:

• Font substitution – custom or non-standard fonts may not export properly and can be replaced by defaults.
  
• Raster-only text/elements – Canva flattens some elements, which limits color edits and scaling without quality loss.
  
• Blend modes/effects – shadows, overlays, and transparency effects may appear different or disappear entirely when exported.
  
• Bleeds & margins – Canva’s default exports often lack proper bleed setup for full-bleed printing.
  
• Page/layer limits – large or multi-page projects may export with missing or corrupted layers.
  

Policy on Canva Files

• As of September 14, 2024, issues originating from Canva file limitations are not refundable.
  
• Customers are encouraged to provide native PSD, AI, PDF, or SVG files whenever possible.
  
• High-resolution PNGs with transparent backgrounds are acceptable for DTF gang sheets and UV DTF artwork.
  

Help & Resources

• Guidance on preparing print-ready files is available at our Help Center.
  
• If you are unsure about Canva file compatibility, please request a quick file check before ordering.

Effective Date: September 1, 2025

Order Processing

• Orders are processed in the order they are received, once payment and artwork are confirmed.
  
• “Print-ready” means artwork meets our file requirements and does not require adjustments or rework.
  

Same-Day Eligibility

• Orders placed before 2:00 PM CST may qualify for same-day production when files are print-ready and materials are available.
  
• Same-day service is not guaranteed during peak production periods, holidays, or when artwork corrections are required.
  
• Orders placed after 2:00 PM CST are processed the next business day.
  

Standard Lead Times

• Most standard DTF, UV DTF, and Sublimation jobs are produced within 24–48 hours after approval of print-ready files.
  
• Larger gang sheets, bulk orders, or custom requests may extend turnaround times.
  
• Some services or promotions may have advertised lead times that differ from the standard — these will be communicated clearly on the product or checkout page.
  

Rush Services

• Rush production may be available on a case-by-case basis and may incur additional fees.
  
• Availability depends on job size, queue load, and staffing at the time of the request.
  

Exclusions & Delays

• Turnaround times exclude weekends, holidays, or shop closure dates (see our Help Center for current schedules).
  
• Epic Marks is not responsible for delays caused by:
  
  Incorrect or incomplete files provided by the customer
  
  Pending proof approvals
  
  Payment delays or failed transactions
  
  Carrier issues once a package has been handed off for shipping
  

Communication

• Customers will be notified by email when an order is complete and ready for pickup or has shipped with tracking details.
  
• If production delays occur beyond normal lead times, Epic Marks will notify customers as quickly as possible with updated timelines.

Effective Date: September 1, 2025

Color Accuracy

• We strive for vibrant, high-quality color reproduction across all print methods.
  
• Exact color matching is not guaranteed due to differences in ink systems, substrates, and digital screen displays.
  
• Monitors, phones, and tablets display color differently; printed output may not match what you see on screen.
  

Pantone® & Brand Colors

• Pantone® and specific brand color requests can be referenced during setup but may not match exactly without custom color-matching services.
  
• Requests for Pantone® matching must be made prior to proofing; additional charges may apply.
  

Material Influence

• Variations in fabric blends, coatings, or substrates affect how colors appear once printed. For example:
  
  Sublimation colors will appear lighter on blended fabrics compared to 100% polyester.
  
  UV DTF may appear glossier or darker depending on the surface sheen.
  
  DTF colors may shift slightly depending on garment fabric content and press settings.
  

Environmental Factors

• Heat press temperature, pressure, and dwell time can impact final appearance.
  
• Over-pressing may cause dulling, while under-pressing can result in incomplete adhesion or lighter colors.
  

Proofs & Samples

• Proofs are provided as digital representations and are not exact predictors of final print color.
  
• Physical samples can be requested for large-volume or color-critical jobs (fees may apply).
  

Disclaimers

• Epic Marks is not liable for minor shade differences, substrate-driven variations, or differences between digital proofs and final prints.
  
• Customers acknowledge that slight color variance is a normal and expected outcome of all printing processes.
  
• For mission-critical color applications, customers should order a test print before committing to a full run.
  

Help & Guidance

• For tips on setting up files to minimize color surprises, please see our Help Center.

Effective Date: September 1, 2025

Before Production

• Order changes or cancellations may only be requested before an order enters production.
  
• Requests must be submitted through your order confirmation email or by contacting us directly.
  
• If approved, we will confirm the cancellation or update and issue any applicable refunds/credits.
  

Once in Production

• Once production has begun (including file prep, printing, or setup), orders cannot be cancelled or modified.
  
• This applies even if the product has not yet shipped or been picked up.
  

Custom & Personalized Orders

• Due to the nature of custom work, cancellations are not permitted once printing has started.
  
• Deposits or prepayments are non-refundable once production begins.
  

Edits & Revisions

• If an edit is requested before production, we will do our best to accommodate, but timelines may reset based on queue load.
  
• Additional charges may apply if revisions require rework or material changes.
  

Refunds for Cancelled Orders

• If a cancellation request is approved prior to production, refunds will be issued to the original payment method or as store credit, less any processing or administrative fees if applicable.
  
• Refunds typically process within 5–10 business days depending on your bank/credit card provider.
  

Communication

• Customers are responsible for checking order confirmations and proofs promptly to avoid delays.
  
• To reduce errors, always provide clear notes or updated files when requesting changes.
  

Disclaimers

• Epic Marks is not responsible for delays caused by pending approvals, incorrect files, or late cancellation requests.
  
• Orders placed outside of business hours are considered “next business day” for processing.
  

Help & Support

• If you need to request an edit or cancellation, visit our Help Center for instructions on how to submit a request.

Effective Date: September 1, 2025

Service Area

• Epic Marks currently ships within the United States only.
  
• Local pickup is available at our shop location during posted business hours.
  

Carriers & Methods

• We offer multiple carrier options at checkout (USPS, UPS, FedEx, etc.), subject to availability.
  
• The selected carrier, speed, and service level determine estimated delivery windows.
  
• Once a package is handed to the carrier, Epic Marks has no control over transit speed, routing, or delays.
  

Shipping Costs

• Shipping rates are calculated at checkout based on weight, dimensions, and destination.
  
• Shipping fees are non-refundable, except when store credit is issued at our discretion for qualifying order refunds.
  
• If a customer selects a shipping option at checkout instead of in-store pickup, the shipping fee will not be refunded.
  
• Free shipping promotions (when available) will be clearly stated on the product page or at checkout.
  
• Rewards Program Benefit: Members in the top two Epic Rewards tiers receive free shipping on orders where the shipping cost is $20 or less.
  
  If shipping costs exceed $20, the customer is responsible for the balance.
  
  Free shipping is valid for standard shipping methods only (no expedited or freight services).
  
  This benefit cannot be combined with other shipping discounts unless explicitly stated.
  

Processing & Turnaround

• Orders are shipped after production is complete and quality-checked.
  
• See the Turnaround & Cutoffs section for production timing.
  
• Tracking details will be provided via email when your order is shipped.
  

Pickup Orders

• Customers selecting “Local Pickup” will be notified by email when their order is ready.
  
• Pickup orders must be collected within 10 business days of notification unless otherwise arranged.
  
• Orders not picked up within this window may be returned to stock, disposed of, or subject to storage fees.
  

Delays & Exceptions

• Delivery times are estimates provided by carriers; weather, holidays, or operational issues may extend delivery.
  
• Epic Marks is not liable for delays once a package is in carrier possession.
  
• Incorrect shipping addresses provided by the customer may result in returned packages and additional reshipment charges.
  

Risk of Loss

• Risk of loss transfers to the customer once the package is accepted by the carrier.
  
• Claims for lost or damaged shipments must be filed directly with the carrier. We will provide documentation as needed to assist.
  

Help & Resources

• Current pickup times, shop hours, and carrier cutoffs are listed in our Help Center.

Effective Date: September 1, 2025

Custom Orders

• All custom-printed products (DTF, UV DTF, Sublimation, Banners, Signs, etc.) are final sale.
  
• Because these products are made-to-order, they cannot be returned or refunded for reasons such as:
  
  Change of mind
  
  Incorrect sizing/fit
  
  Misuse or improper application
  

Non-Custom Items

• Eligible non-custom items (e.g., blank stock products, accessories) may be reviewed for return or exchange.
  
• All returns must:
  
  Be requested within 7 business days of delivery
  
  Be unused and in original condition/packaging
  
  Include proof of purchase
  
• Approved returns are issued as a refund to the original payment method or as store credit, less shipping costs.
  

Claims for Defects

• Claims must be submitted within 5 business days of receiving your order.
  
• Clear photos are required of the product, gang sheet, and/or application result.
  
• Valid defects include:
  
  Misprints or missing ink channels
  
  Film/ink delamination during production
  
  Ghosting or press offset (for sublimation orders we pressed)
  
• If the claim is validated, remedies may include repair, reprint, or store credit/refund at Epic Marks’ discretion.
  

Exclusions

Claims will not be honored for:

• Incorrect press settings (temperature, time, pressure)
  
• Use on incompatible fabrics or substrates
  
• Application errors (wrinkles, misalignment, insufficient pressure)
  
• Improper storage of transfers (heat, humidity, or dust exposure)
  
• Normal wear, washing, fading, or peeling due to misuse
  

Process for Submitting a Claim

1. Contact us within 5 business days of delivery.
   
2. Provide order number and photos of the issue.
   
3. Our team will review and respond within 2 business days.
   
4. If approved, a reprint, replacement, or credit will be issued promptly.
   

Shipping & Return Costs

• Customers are responsible for return shipping on non-custom items unless otherwise authorized.
  
• Shipping costs are non-refundable under all circumstances.
  

Help & Support

• Full instructions for submitting a return or defect claim are available in our Help Center.

Effective Date: September 1, 2025

Customer Responsibility for Artwork

• By submitting artwork, you represent and warrant that you own the rights or have obtained the proper licenses to reproduce the content.
  
• Epic Marks reserves the right to decline or cancel orders that include content we reasonably believe to be unlawful, infringing, offensive, or otherwise inappropriate.
  
• You are solely responsible for ensuring that your artwork does not infringe on third-party copyrights, trademarks, or other intellectual property rights.
  

Intellectual Property Ownership

• Final approved artwork and files created by Epic Marks as part of a paid design service become the property of the customer once full payment is received.
  
• Epic Marks retains the right to display finished products and designs for marketing and portfolio purposes unless you specifically request otherwise in writing.
  
• Source files (layered PSD/AI) are not included unless explicitly stated in your scope of work or purchased as an add-on.
  

Liability Limitations

• Epic Marks’ total liability for any claim relating to an order is limited to the amount paid for that order.
  
• We are not responsible for:
  
  Damage to customer-supplied garments, blanks, or substrates
  
  Delays caused by third-party carriers or suppliers
  
  Indirect, incidental, or consequential damages (such as lost sales, lost profits, or event delays)
  
  
• All products are provided “as-is” with no additional warranties beyond those required by law.
  

Use of Customer-Supplied Goods

• If you supply your own blanks or materials for printing, you assume the risk of damage during production. While we take care with all items, Epic Marks is not liable for manufacturing defects, coating inconsistencies, or damage to customer-supplied goods.
  

Help & Resources

• For guidance on artwork requirements and intellectual property considerations, visit our Help Center.

Effective Date: September 1, 2025

Jurisdiction

• These Terms of Service are governed by and construed under the laws of the State of Texas, without regard to conflict of law principles.
  
• Any disputes or claims arising out of or relating to Epic Marks products, services, or these Terms will be resolved in the courts located in Williamson County, Texas.
  

Updates & Modifications

• Epic Marks may revise these Terms of Service at any time.
  
• Updates will be posted on this page with the “Effective Date” shown at the top of each section.
  
• The version in effect at the time of your order applies to that order.
  

Customer Responsibility

• It is the customer’s responsibility to review these Terms before placing an order.
  
• By placing an order with Epic Marks, you acknowledge and agree to the Terms in effect at that time.
  

Severability

• If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
  

Help & Resources

• The latest Terms and supporting policies are always available on our website.

Effective Date: September 1, 2025

Information We Collect

• Identifiers such as your name, email, phone number, and shipping/billing address.
  
• Order and payment information (processed securely through third-party payment providers — Epic Marks does not store full credit card numbers).
  
• Device and browsing data (IP address, browser type, interaction with our site).
  
• Purchase history, preferences, and loyalty program activity.
  

How We Use Your Information

• To process orders, provide customer support, and manage loyalty rewards.
  
• To improve our services, products, and website experience.
  
• To send transactional messages (order updates, account notifications).
  
• With your consent, to send marketing offers, promotions, and updates.
  

Sharing of Information

• We share necessary information with service providers (shipping carriers, payment processors, email platforms) strictly for order fulfillment and communication.
  
• We do not sell your personal information.
  
• Certain data may be shared for advertising or analytics purposes in compliance with applicable privacy laws.
  

Your Choices

• You may opt out of marketing emails at any time using the unsubscribe link in our messages.
  
• Depending on your location, you may have the right to request access, correction, or deletion of your personal information.
  
• You may also opt out of targeted advertising or data sharing via our Data Sharing Opt-Out page.
  
• We honor Global Privacy Control (GPC) browser signals where required by law.
  

Security

• We use industry-standard safeguards to protect your personal data.
  
• While no system is 100% secure, we take all reasonable steps to prevent unauthorized access or misuse.
  

Help & Full Policy

• For the complete Privacy Policy, including details on your rights under applicable state and federal laws, see our Privacy Policy.

Effective Date: September 1, 2025

Custom Orders

• All custom-printed products (DTF, UV DTF, Sublimation, Banners, Signs, etc.) are final sale and non-refundable.
  
• Refunds are not issued for:
  
  Incorrect sizing, fit, or application by the customer
  
  Color variances inherent to the printing process
  
  Design issues resulting from poor or low-resolution artwork provided by the customer
  
  

Non-Custom Items

• Eligible non-custom stock items may be considered for return or exchange at Epic Marks’ discretion.
  
• To qualify, items must:
  
  Be unused, unopened, and in original packaging
  
  Be requested for return within 7 business days of delivery
  
  Include proof of purchase
  
  
• Approved returns are refunded to the original payment method or as store credit, less shipping costs.
  

Refund Method

• Refunds typically process within 5–10 business days, depending on your payment provider.
  
• Store credit refunds are available for faster turnaround.
  
• Shipping charges are non-refundable under all circumstances.
  

Order Issues & Defects

• If you believe your order contains a defect, see the Returns, Reprints & Claims section for claim submission guidelines.
  
• Valid claims may result in reprint, repair, or refund at Epic Marks’ discretion.
  

Exclusions

• Refunds will not be issued for:
  
  Orders where the customer mistakenly selected shipping instead of pickup
  
  Orders delayed by carrier services once shipped
  
  Customer dissatisfaction with subjective outcomes (e.g., “color looks different than on my screen”) unless a defect is verified
  
  

Help & Resources

• For instructions on submitting a refund or return request, visit our Help Center

Effective Date: September 1, 2025

Eligibility

• Membership is free and available to customers 18 years or older with a valid Epic Marks account.
  
• Program is currently available only to U.S. residents.
  

Earning Points

• Members earn points on qualifying purchases (excluding shipping, taxes, discounts, and non-eligible items).
  
• Points may also be earned through special promotions, referrals, or bonus events as announced.
  
• Certain products, services, or discounted purchases may be excluded from earning points.
  

Redeeming Points

• Points can be redeemed for discounts, rewards, or special offers as displayed in your account dashboard.
  
• Redemption options and conversion rates may vary and are subject to change.
  
• Once points are redeemed, the transaction is final and points cannot be reissued.
  

Tier Benefits

• The program includes tiered benefits. Examples include:
  
  Top two tiers: Free shipping on orders with shipping costs of $20 or less.
  
  If shipping exceeds $20, the customer is responsible for the balance.
  
  Free shipping covers standard shipping only (no expedited or freight services).
  
  This benefit cannot be combined with other shipping promotions unless explicitly stated.
  
  
• Tier benefits are valid for 12 months from the date you achieve a tier; requalification is required each year.
  

Expiration & Adjustments

• Points expire 12 months after earning if not redeemed.
  
• Epic Marks reserves the right to adjust point balances in cases of fraud, order cancellation, or system error.
  
• Rewards, tiers, and benefits may change or be discontinued at any time.
  

Limitations

• Points have no cash value and cannot be transferred, exchanged, or sold.
  
• Participation in the program constitutes acceptance of these terms and any future updates.
  

Help & Resources

• For a full breakdown of rewards, tiers, and FAQs, visit our Rewards Page.

Effective Date: September 1, 2025

Opt-Out of Marketing

• You may opt out of marketing emails at any time by clicking the unsubscribe link in our messages.
  
• Even if you unsubscribe from marketing, you will still receive essential transactional emails (order updates, account notices).
  

Opt-Out of Data Sharing / Targeted Advertising

• Depending on your location, you may have the right to opt out of the sale or sharing of your personal information for advertising purposes.
  
• You can manage your preferences at our Data Sharing Opt-Out page.
  
• Where applicable, we honor browser-based Global Privacy Control (GPC) signals to automatically opt you out.
  

Requests for Data Access or Deletion

• You may request to know what information we collect, request a copy of your data, or ask us to delete it (subject to applicable law and retention requirements).
  
• Requests must be submitted by the account holder or an authorized representative.
  

Limitations

• Certain data (e.g., order history, invoices) must be retained for tax, accounting, or legal compliance.
  
• Opt-out requests cannot retroactively affect data already shared with carriers, processors, or service providers required to fulfill past orders.
  

Help & Resources

• Full details are outlined in our Privacy Policy.